Reviews · Marco
“Marco, answer this review for me.”
A two-star review about a noisy room lands at 21:31. Marco writes a calm, personal reply in your voice. You read it on your phone, tap approve, and it is posted.
AI team for hotels
You run the hotel.Your AI team runs the online side.
An AI team for your hotel: it answers every Google review, keeps your Google profile fresh, runs your website and answers your guests on it, day and night. You stay in charge from WhatsApp.
- 3 days free
- No login needed
- Cancel anytime
-
MarcoReply ready for your newest review -
GigiThis week's update is on Google -
SamAnswered: “Can we check in after ten?”
Your AI team
Meet the helpers who handle the online work
Each helper takes one job completely off your desk, and only sends a WhatsApp when there is something for you to decide.
Reviews
Marco
Checks for new Google reviews every fifteen minutes and writes each reply in your voice.
How Marco works → Google profile
Gigi
Posts one update a week to your Google profile, from your own photos and website.
How Gigi works →
Website
Wes
Runs your website. Tell him what changed, check the preview, and it goes live.
How Wes works → Guest chat
Sam
Answers your guests on your own website, day and night, and hands you what he should not answer.
How Sam works →How it works
You run the front desk.Your helpers handle the screens.
Nobody answers a review, updates Google and edits the website while the lobby is full. Your AI team does it from WhatsApp, so your hotel looks cared for online without pulling you away from your guests.
Google profile · Gigi
“Gigi, what goes on Google this week?”
Every week Gigi picks a photo from your Instagram or your website, writes a short update and puts it on your Google profile, with a button to your booking page. In the first weeks you approve each one first.
Website · Wes
“Wes, breakfast now starts at seven.”
Tell Wes what changed and he prepares it on your website. You check the preview, say publish, and it is live within a few minutes.
The guest journey
From the first searchto the last review
Guests meet your hotel online long before they meet you, and again after they leave. This is who looks after which moment.
- Before they book
They search and compare
Gigi keeps your Google profile fresh with a new update every week. Marco makes sure every Google review has an answer. Wes keeps your website right.
- Before they arrive
They have questions
Parking, a late arrival, the dog. Sam answers on your website, day and night, and sends guests to your booking page. What he should not answer, he passes to you.
- After they leave
They write a review
Marco replies in your voice, calmly, the difficult ones too. The next guest reads that reply before they book.
Made for independent hotels
Always on, in your voice, and all of it from WhatsApp.
- on duty, nights and weekends too
- 24/7
- how often Marco checks for new reviews
- 15 min
- new update on your Google profile every week
- 1
- logins needed, it all runs in WhatsApp
- 0
In WhatsApp
No login needed.Just WhatsApp.
Everything runs from one WhatsApp chat: give any helper a job, approve their work and see what is done. There is a full dashboard too if you ever want it, but you never have to open it.
Pricing
A whole team for less than a part-timer
Start with one helper for a euro a day, or take the whole team. Free for 3 days.
- 3 days free
- No setup fees
- Cancel anytime
Per helper
from€1/day
Per helper, billed monthly
What's included
- Pick only the helpers you need
- Marco, Gigi, Wes or Sam, you choose
- Approve everything in WhatsApp
- Cancel anytime, no contract
The whole team
Complete
€4/day
Every helper, one price
What's included
- Marco, Gigi, Wes and Sam, all working
- New helpers join at no extra cost
- One price, one invoice
- Cancel anytime, no contract
Why us
How we do it differently
 GuestJourney | ChatGPT alone | Hiring someone | Doing nothing | |
|---|---|---|---|---|
| Answers every Google review in your voice | ||||
| Keeps your Google profile fresh | ||||
| Runs and updates your website | ||||
| Answers guests on your website at night | ||||
| Nothing to train or manage | ||||
| Does the work for you | ||||
| What it costs a month | from €30 | €20 + your hours | €2,000+ | €0 |
FAQ
Questions hoteliers ask us
Straight answers, including the things we do not do.
Only if you want to. Everything can run from WhatsApp: your helpers message you, you approve, and it is done. There is a dashboard too, but you never have to open it.
Yes. At the start you tell Marco how your hotel talks, and he writes every reply in that voice. Your first replies come to you as drafts, so you see his work before anything is posted.
No. Marco works on your Google reviews only. Reviews on booking sites stay with you, and we would rather say that plainly than let you find out later.
No, and nobody can: Google does not allow hotels to post offers, deals or discounts on their profile. Gigi posts updates instead: a photo, the season, what is new at your hotel.
No. Sam answers questions and puts a button to your booking page under his answer. Bookings, availability and rates stay in your own booking engine.
Your AI team works for one hotel: one Google profile, one website. Running a group? Talk to us first, so we can tell you honestly what works.
Yes. Leave your email and we set up three free days for your hotel. Nothing to install.
No. Your helpers take the online jobs that keep piling up, so you and your team have that time for your guests.